FAQ Section - Embassy Park Hotel in Pero

General information

What time are check-in and check-out?

Check-in is from 2:00 PM, while check-out is by 10:30 AM.

What are the reception hours?

Available 24/7.

What languages are spoken at the reception?

Italian, English and Spanish.

Where is the property and how can we reach it?

Embassy Park Hotel is located in Pero and is easily reached via the Red Metro Line, getting off at the ‘Pero’ stop. It is also just a short distance from the Tangenziale Ovest motorway exit.

Is parking available at the property?

Yes, the property offers unattended outdoor parking and an unattended underground garage, equipped with surveillance cameras.

Does the property have an elevator?

Yes, the property has 2 elevators.

What accessibility features is the property equipped with?

The property is equipped to accommodate guests with disabilities.

Is Wi-Fi available at the property?

Yes.

Is your hotel pet-friendly?

Yes-

Is luggage storage service available?

Yes.

What amenities are included in the rooms?

All rooms offer a welcoming, peaceful and safe atmosphere. Each accommodation features essential amenities, including a large writing desk, a flat-screen TV, fast Wi-Fi, air conditioning/heating, complimentary toiletries and a minibar.

Is a city tax required?

Yes, the city tax is €2,50 per night for the first 5 night ans €2,00 per night from the sixth night onward.

What credit cards are accepted?

Visa, Mastercard, Nexi, American Express.

Check-in/Check-out

How does check-in work at the property?

Guests are required to present their ID, pay the city tax and collect their room keys.

Is early check-in possible?

If the room is ready, we always do our best to accommodate guests in the morning as well.

Is late check-out possible?

Yes, late check-out is available for an additional fee:

• until 12:00 PM: €20,00
• until 3:00 PM: €50,00
• from 3:00 PM onward: the daily room rate applies

Property & Services

Is a transfer service available to/from the property?

Is there a charging station for electric cars?

Are children allowed at the property?

Yes.

Rooms

Are baby cribs and cots available?

Yes.

Are rooms accessible?

Yes.

Breakfast

Is breakfast included?

Yes.

What time is breakfast served?

From 7:00 to 9:30 AM.

Where is breakfast served?

In the breakfast room on the ground floor.

What kind of breakfast is served?

We offer a rich buffet including croissants, fresh bread, homemade cakes, fruit, yogurt, cold cuts and cheeses, jams, honey, butter, juices, milk and a variety of hot drinks. During trade fair periods, the savoury breakfast selection is expanded.

Are gluten-free, vegetarian, or vegan options available?

Yes, there are several options available for guests with coeliac disease or food intolerances.

Restaurants & Bars

Is there a restaurant at the property?

Yes, Ristorante Sapori is located on the property, but it is independently managed.

Are gluten-free, vegetarian, or vegan options available?

Yes.

Is there a bar on site?

Yes, available 24/7.

Pool

Is there a pool at the property?

Yes, the property manages a swimming pool, which guests can use free of charge.

What are the pool hours?

From 9:00 AM to 1:00 PM and from 2:00 PM to 7:00 PM.

Do you provide pool towels?

Yes, available upon request and for an additional fee.

Activities and Experiences

Is a concierge service available?

Yes.

Do you arrange tours and excursions in the surrounding area?

No.

Payments and Cancellations

What is your cancellation policy?

Our cancellation policy may vary depending on the season. Non-refundable rates usually apply, but refundable options will be available soon.